SYSTEMATIC LITERATURE REVIEW ON DIGITAL TRANSFORMATION IN THE ORGANIZATIONAL BUSINESS

Rian Bimo Ankhal; Muharman Lubis; Hanif Fakhurroja

doi:10.62567/micjo.v3i1.2059

Authors

Rian Bimo Ankhal Telkom University
Muharman Lubis Telkom University
Hanif Fakhurroja Telkom University

DOI:

https://doi.org/10.62567/micjo.v3i1.2059

Keywords:

Digital transformation, Organizational business, PRISMA, Technological innovations, Operational optimization, Literature Review

Abstract

Digital transformation has become a crucial aspect of organizational strategies in various industries, including the business sector. This systematic literature review (SLR) focuses on understanding digital transformation within organizational business contexts. Through a systematic search of academic databases, The review explores key themes such as technological innovations, operational changes, customer-centric approaches, regulatory implications, and organizational adaptation. Technologies are driving significant changes, enabling organizations to streamline processes, enhance decision-making, and improve overall efficiency. Moreover, digital transformation is reshaping customer experiences, with personalized services and seamless interactions becoming essential for organizational success. Despite the benefits, organizations face challenges such as regulatory compliance, cybersecurity risks, and cultural resistance. By synthesizing existing research, this SLR aims to provide insights and guidance for organizations navigating the complexities of digital transformation in the organizational business landscape in the organizational business.

Downloads

Download data is not yet available.

References

Ahmad, A., Rahman, M., & Khan, S. (2024). Digital transformation and sustainability performance: Evidence from manufacturing firms. Journal of Cleaner Production, 430, 140012.

Almeida, M., Rocha, A., & Santos, J. (2023). Organizational readiness for digital transformation: A dynamic capability view. Technological Forecasting and Social Change, 186, 122171.

Appelbaum, S. H., Calcagno, R., & Beaulieu, M. (2022). Digital transformation and organizational change management. Journal of Organizational Change Management, 35(5), 823–842.

Becker, J., Schmid, S., & Seidel, S. (2022). Digital transformation in organizations: A process perspective. Business & Information Systems Engineering, 64(3), 267–282.

Bresciani, S., Ferraris, A., Romano, M., & Santoro, G. (2023). Digital innovation, platforms, and organizational transformation. Journal of Business Research, 154, 113300.

Brown, P., Bocken, N., & Balkenende, R. (2024). Digital transformation and long-term firm performance. Long Range Planning, 57(4), 102233.

Bughin, J., Seong, J., Manyika, J., Chui, M., & Joshi, R. (2018). Notes from the AI frontier: Modeling the impact of AI on the world economy. McKinsey Global Institute.

Caliskan, E., Esmer, S., & Erdemir, E. (2022). Digitalization and competitive advantage in service organizations. Service Industries Journal, 42(13–14), 963–985.

Chen, J., Xu, Y., & Kou, G. (2024). Big data analytics capability and digital transformation performance. Information & Management, 61(4), 103906.

Dwivedi, Y. K., Rana, N. P., Tamilmani, K., & Raman, R. (2022). A meta-analysis of digital transformation research. International Journal of Information Management, 65, 102470.

Eden, R., Burton-Jones, A., Casey, V., & Draheim, M. (2019). Digital transformation requires workforce transformation. MIS Quarterly Executive, 18(1), 1–17.

Fischer, T., Gebauer, H., Gregory, M., Ren, G., & Fleisch, E. (2022). Exploitation or exploration in digital transformation. Journal of Management Studies, 59(3), 657–695.

Gass, O., Beaudry, A., Benbasat, I., Burton-Jones, A., & Venkatesh, V. (2015). Conceptualizing individualization in information systems: A literature review. Communications of the Association for Information Systems, 37(3), 64–88.

Ghobakhloo, M., Iranmanesh, M., & Grybauskas, A. (2022). Digital transformation drivers and outcomes. Journal of Business Research, 146, 241–257.

Gómez-Trujillo, A. M., & Gonzalez-Perez, M. A. (2023). Digital transformation as a pathway to organizational resilience. Management Research Review, 46(9), 1165–1184.

Hanelt, A., Bohnsack, R., Marz, D., & Antunes Marante, C. (2021). Digital transformation: A literature review and agenda for future research. Journal of Business Research, 128, 464–474.

Heavin, C., & Power, D. J. (2023). Digital transformation roadmaps and legacy systems. Journal of Strategic Information Systems, 32(2), 101748.

Hess, T., Matt, C., Benlian, A., & Wiesböck, F. (2016). Options for formulating a digital transformation strategy. MIS Quarterly Executive, 15(2), 123–139.

Ivanov, D., & Dolgui, A. (2022). Digital supply chain transformation and resilience. International Journal of Production Research, 60(5), 1419–1438.

Kane, G. C., Phillips, A. N., Copulsky, J., & Andrus, G. (2021). The technology fallacy: How people are the real key to digital transformation. MIT Press.

Klos, C., Spieth, P., Clauss, T., & Klusmann, C. (2022). Digital transformation of incumbent firms: A business model innovation perspective. IEEE Transactions on Engineering Management.

Kraus, S., Jones, P., Kailer, N., Weinmann, A., Chaparro-Banegas, N., & Roig-Tierno, N. (2022). Digital transformation in SMEs: A systematic review. Journal of Business Research, 146, 344–361.

Krymov, S., Kolgan, M., Suvorova, S., & Martynenko, O. (2019). Digital technologies and transformation of modern retail. In Proceedings of the International Scientific Conference on Digital Transformation of Manufacturing, Infrastructure and Service (Vol. 497, pp. 1–8).

Li, L., Su, F., Zhang, W., & Mao, J. Y. (2022). Digital transformation by SME entrepreneurs. Information Systems Journal, 32(2), 209–241.

Luo, Y., Wang, S. L., & Jayaraman, V. (2024). Digital transformation and global strategy. Journal of World Business, 59(2), 101402.

Martínez-Caro, E., Cegarra-Navarro, J. G., & Alfonso-Ruiz, F. J. (2022). Digital technologies and process innovation. European Management Journal, 40(2), 286–299.

Müller, J. M., Buliga, O., & Voigt, K.-I. (2022). Industry 4.0 and digital transformation. Technological Forecasting and Social Change, 174, 121257.

Nambisan, S., Wright, M., & Feldman, M. (2022). The digital transformation of innovation and entrepreneurship. Research Policy, 51(1), 104397.

Nguyen, T. H., Newby, M., & Macaulay, M. J. (2023). Digital transformation and organizational agility. Information Systems Frontiers, 25(2), 369–386.

Olsen, T. L., Tomlin, B., & Wang, Y. (2023). Digital transformation and operational flexibility. Manufacturing & Service Operations Management, 25(4), 1582–1600.

Papazafeiropoulou, A., & Pouloudi, N. (2020). A review of information systems research on digital transformation. Journal of Information Technology, 35(1), 73–102.

Pappas, I. O., Mikalef, P., Giannakos, M. N., & Krogstie, J. (2023). Big data analytics capability and firm agility. Information Systems Journal, 33(1), 102–130.

Philip, J. (2021). Viewing digital transformation through the lens of transformational leadership. Journal of Organizational Computing and Electronic Commerce, 31(2), 114–129.

Rialti, R., Zollo, L., Ferraris, A., & Alon, I. (2022). Big data analytics, dynamic capabilities, and firm performance. Management Decision, 60(5), 1330–1348.

Ross, J. W., Beath, C. M., & Sebastian, I. M. (2019). Designed for digital: How to architect your business for sustained success. MIT Press.

Rossi, M., Mueller-Bloch, C., Thatcher, J. B., & Beck, R. (2022). Digital transformation research: A bibliometric analysis. MIS Quarterly, 46(2), 1035–1068.

Schwarzmüller, T., Brosi, P., Duman, D., & Welpe, I. M. (2018). How does the digital transformation affect organizations? Key themes of change in work design and leadership. Management Revue, 29(2), 114–138.

Scuotto, V., Del Giudice, M., Tarba, S. Y., & Petruzzelli, A. M. (2022). Knowledge creation and digital transformation. Journal of Knowledge Management, 26(8), 1956–1973.

Singh, A., Klarner, P., & Hess, T. (2022). Digital transformation and organizational governance. Journal of Management Studies, 59(6), 1623–1652.

Soto-Acosta, P. (2023). Digital transformation, innovation, and competitive advantage. Journal of Business Research, 152, 1–10.

Troise, C., Corvello, V., Ghobadian, A., & O’Regan, N. (2023). Digital transformation and entrepreneurial orientation. Technological Forecasting and Social Change, 187, 122256.

Vendrell-Herrero, F., Bustinza, O. F., & Opazo-Basáez, M. (2022). Digital servitization and organizational transformation. Industrial Marketing Management, 102, 133–146.

Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118–144.

Westerman, G. (2021). Digital transformation after the pandemic. MIT Sloan Management Review (Webinar). MIT Sloan School of Management.

Wrede, M., Velamuri, V. K., & Dauth, T. (2022). Digital transformation and organizational culture. Journal of Business Research, 145, 346–358.

Zhao, X., Feng, T., & Wang, X. (2024). Digital transformation and innovation performance. Technovation, 124, 102735.

Zhu, K., Dong, S., Xu, S. X., & Kraemer, K. L. (2022). Digital transformation and firm performance. MIS Quarterly, 46(3), 1683–1706.