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INFORMATION ON THE AVAILABILITY OF PLACES FOR CAFE CUSTOMERS: A LITERATURE REVIEW

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Published: 2026-11-11 pp. 4992 - 5005 9 views 6 downloads

INFORMATION ON THE AVAILABILITY OF PLACES FOR CAFE CUSTOMERS: A LITERATURE REVIEW

Afif Nur Hidayat Afif
Islamic University of Indonesia
Indonesia
Rahadian Kurniawan
Islamic University of Indonesia
Indonesia
DOI https://doi.org/10.62567/micjo.v3i4.3467

Abstract

Cafe customers often only learn about seat availability after they arrive. This literature review maps the research on cafes and examines how seat availability information is produced, displayed, and tested. Literature published between 2021 and 2026 was searched in Google Scholar and Garuda using the keywords "seat reservation," "seat availability," "cafe," and "customer experience." A total of 113 articles were mapped to six research focuses and then narrowed down to 31 articles on seat reservation and seat occupancy detection. Eight reservation systems display seat availability to customers, but this status is derived from administrator input or reservation data. Three detection systems read seat conditions through sensors or cameras, but none are linked to reservations. This review identified three gaps: no system combines reservations with seat occupancy, test results for double-booking prevention have not been reported, and customer experience with seat availability information has not been measured.

Keywords

Seat Reservation Seat Availability Cafe Customer Experience Literature Review

Monthly Statistics (Last 12 Months)

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References

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Vol. 3 No. 4 (2026): Vol. 3 No. 4 Edisi Oktober 2026

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Afif, A. N. H., & Kurniawan, R. (2026). INFORMATION ON THE AVAILABILITY OF PLACES FOR CAFE CUSTOMERS: A LITERATURE REVIEW. Multidisciplinary Indonesian Center Journal (MICJO), 3(4), 4992-5005. https://doi.org/10.62567/micjo.v3i4.3467
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© 2026 Afif Nur Hidayat Afif, Rahadian Kurniawan
This work is licensed under a Creative Commons Attribution 4.0 International License.