SUSAN ALFIANI; MUHAMMAD SAHLAN. IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP PELAYANAN UNTUK MENINGKATKAN LOYALITAS PELANGGAN PADA TOKOWEB.CO. Indonesian Journal of Social Science and Education (IJOSSE), [S. l.], v. 1, n. 3, p. 582–592, 2025. DOI: 10.62567/ijosse.v1i3.1340. Disponível em: https://e-jurnal.jurnalcenter.com/index.php/ijosse/article/view/1340. Acesso em: 15 oct. 2025.